100% Money Back Guarantee
We put a lot of work into our products.
From sourcing only the best grass-fed, free range and humanely raised meats, to cooking them low and slow by hand, and packaging each order up with the same loving care we put into making it.
We get that buying food online is tough (and as tender BBQ lovers, we hate tough).
You're putting a lot of trust in us, and we want you to be a customer for life.
That's why we stand behind our products 100%.
We believe earning your trust is a serious responsibility.
If something went wrong during shipping, the quality of an item isn't up to par, or something else happened that feels 'off' to you, we want you to reach out to us and let us know! Feedback is a gift, and we appreciate it -- both the good and bad.
Here's what to do:
Email us at firstname.lastname@example.org or reach out to us on our chat desk Monday to Friday 9 am to 5 pm and we will work to make the situation right for you.
Whether that's a refund, a replacement or a credit towards a different item - you can rest assured we will take care of you.